Frequently Asked Questions

Do you have a store location where pick up orders? Can I just stop by?
We do not have a retail store; all cakes are baked to order. 

Do you offer tastings? How do we sample your products?
We only offer tasting consults for large orders ($1,000 and over). With our “To Go Cake Tasting”, you will be able to choose three cake flavors. If you choose to book with us, the cake tasting fee will be deducted from your order total if your order is over $1,000.  We will prepare three (3) four-inch round 3 cakes and package them to be enjoyed at your leisure. Each cake serves 4-6 people. The fee for this cake tastings option is $125.00 if you choose not to book with us.

Do you offer cake stand / setup rentals?
Sorry - not at this time!

How far in advance should I place my order?
Placing your order as soon as possible is suggested to ensure your desired date is available. We can only fulfill a limited number of orders each week and we book on a first come, first serve basis.
Orders must be placed 3 days in advance. Birthday cakes need 3 weeks’ notice and wedding / event cakes need 3 months’ notice.
Popular dates are often booked 3 to 4 weeks in advance. Please note, most custom designs take at least 3 weeks of planning. For orders for events and birthdays with less than 2 weeks’ notice, design options, sizes, and flavors maybe limited. Feel free to check with us if you are within 2 weeks, you never know, we’ll see what we can do. We rarely can accommodate rush orders.

 

How do I reserve a date?
A date is reserved when your order balance or deposit is received. Custom orders cannot be started until your balance or deposit is received, so be sure to pay your invoice promptly.  Full payment is required for an order to be placed. For a large order (value over $1,000), 50% downpayment  is required to consider the order placed and a contract is necessary for services to be rendered.  The remaining balance is due ten (10) business days prior to the delivery date. Any changes to the order must be made no later than ten (10) business days prior to delivery.

 

Do you deliver?
We do offer delivery for large orders (over $1,000). Orders can also be picked up by appointment. For orders over $1,000, we will deliver up to 25 miles at a mileage based fee, currently $0.48 per mile depending on distance.  Delivery for orders over $1,000.00 within 5 miles is complimentary. For large special events over $1,000.00 we may deliver up to 75 miles at the mileage rate, plus an additional long distance delivery fee.

 

Are you a nut-free facility?
No. Nuts are very frequently used in our desserts, and we take pride in our delicate nut deserts.

 

Are all your ingredients organic and/or non-GMO?
We never stop looking for the best ingredients. Everything that we use is fresh, nothing is processed and nothing is ready-made. We do our best to find organic and non-GMO ingredients, however they are not always available.

 

Do you offer gluten-free products?
Yes; any cake can be ordered gluten-free and egg free. Some cakes can be ordered dairy free. Feel free to contact us and ask us about your options after you place the order. We use the same processes to prevent cross-contact as with our other baked goods, but we do not have dedicated equipment for processing gluten-free baked goods aside from a dedicated gluten-free stand mixer, so we cannot guarantee that there will positively be no cross-contamination, depending on how allergic you are.

 

Do you accommodate other dietary restrictions or allergies?
We have serviced customers with all kinds of allergies and restrictions but we don’t always have cross-contact information for ingredients that are not in the top 8. Some of those include but are not limited to corn, alcohol, stone fruits, strawberries, apples, oats, and more. On an individual basis, we would be happy to try to accommodate you. Contact us and we can discuss if it is feasible. However, at least eight (8) weeks’ lead time is required.

 

Do you offer character cakes (i.e., Disney Princess, Spider-man, Mickey Mouse, etc)?
We unfortunately do not recreate licensed characters, copyrighted materials, trademarks, or logos without expressed written consent from the owners as intellectual property laws prohibits this. We do offer options however. We can a design a cake that fits your theme more generically, and you can also increase the star power of your cake by using character candles or figurines. We also use bakery kits. See www.decopac.com for cake themes we can recreate with your favorite characters. We do not stock the kits, they must be special ordered and require a 2 week lead time, otherwise rush shipping charges apply.

 

Can I place my order online?
Yes! Orders must be placed 3 days in advance. Birthday cakes need 3 weeks’ notice and wedding / event cakes need 3 months’ notice.

What form of payment do you accept?
We accept credit card payments (Visa, MasterCard, American Express, and Discover). You can pay by credit card online or over the phone or in person at the office. We also accept personal checks upon delivery.

 

Do you ship?
We do not offer shipping at this time. All orders are for local pick-up or delivery.

 

What is your cancellation policy?
Full payment is required for an order to be placed. For a large order (value over $1,000), 50% downpayment  is required to consider the order placed and a contract is necessary for services to be rendered.  The remaining balance is due ten (10) business days prior to the delivery date. Any changes to the order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of the contract cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.
If full payment is not received the due date, the order may be cancelled.

Order Timing
For custom decorated desserts, we recommend ordering at least 3-6 weeks in advance. Placing your order as soon as possible is suggested to ensure your desired date is available. For orders with less than 3 weeks’ notice, design options, sizes, and flavors may be limited. We rarely can accommodate rush orders.